Train rides on THE POLAR EXPRESS™ Train Ride in Sacramento are not fully accessible to persons with disabilities, due to historic, narrow doorway widths and steep stepwells. However, our train crews are always pleased to lend assistance when boarding and alighting from the train (provided wheelchairs or other oversize assistive devices are not required during the trip). If you need any assistance preboarding the train, please let us know at the ticket window and a station agent will preboard your family member who needs assistance, plus one other person from the party to accompany them. The remaining members of the party will line up with the rest of the passengers for regular boarding.
The California State Railroad Museum and related event activities are fully accessible to persons with disabilities, except as noted above. If you require special accommodation, please notify us in advance of your visit by emailing us at [email protected]
or by calling THE POLAR EXPRESS™ Train Ride – Sacramento Hotline at (916) 445-8270.